Terms of Service
These terms and conditions govern your use of our website and services. Please read them carefully before using our services.
These Terms of Service ("Terms") constitute a legally binding agreement between you and Siyana Info Solutions ("Company," "we," "our," or "us") regarding your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
- You must be at least 18 years old to use our services
- You must have the authority to enter into this agreement
- Your use must comply with applicable laws and regulations
2. Services Description
Siyana Info Solutions provides information technology services including but not limited to:
- Enterprise software development
- Web and mobile application development
- Digital marketing services
- Business intelligence solutions
- IT consulting and support services
3. User Obligations and Conduct
By using our services, you agree to:
- Provide accurate and complete information when requested
- Use our services only for lawful purposes
- Respect intellectual property rights
- Not interfere with the operation of our services
- Maintain the confidentiality of any access credentials
Prohibited Activities
You are strictly prohibited from:
- • Attempting to gain unauthorized access to our systems
- • Distributing malware or engaging in harmful activities
- • Violating any applicable laws or regulations
- • Infringing on intellectual property rights
4. Intellectual Property Rights
All intellectual property rights in our services, including but not limited to software, content, trademarks, and proprietary information, remain the exclusive property of Siyana Info Solutions or our licensors.
Our Rights
- Ownership of all proprietary software and methodologies
- Protection of trade secrets and confidential information
- Rights to our trademarks and brand materials
Your Rights
We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms. You retain ownership of your data and content.
5. Payment Terms and Conditions
Payment terms for our services are as follows:
Payment Schedule
- • Project milestone-based payments
- • Monthly recurring payments for ongoing services
- • Upfront payments for certain services
Payment Methods
- • Bank transfers and wire transfers
- • Online payment gateways
- • Checks (for verified clients)
Important: Late payments may incur additional charges. Services may be suspended for overdue accounts.
6. Service Level Agreements
We are committed to providing high-quality services with the following standards:
Uptime Commitment
99.5% uptime for hosted applications and services
Support Response
24/7 support with response within 4 hours
Project Delivery
On-time delivery as per agreed timelines
Quality Assurance
Comprehensive testing and quality checks
7. Limitation of Liability
To the maximum extent permitted by law, Siyana Info Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or business opportunities
- Data loss or corruption
- Service interruptions
- Third-party actions or failures
Our total liability shall not exceed the amount paid by you for the specific service that gave rise to the claim.
8. Termination
Either party may terminate the service agreement under the following conditions:
Termination by You
You may terminate services with 30 days written notice. Prepaid amounts for unused services may be refunded as per our refund policy.
Termination by Us
We may terminate services immediately for breach of terms, non-payment, or illegal activities. We may also terminate with 30 days notice for business reasons.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes by email or through our website. Continued use of our services after such changes constitutes acceptance of the new Terms.
Contact Information
If you have any questions about these Terms of Service, please contact us: