Privacy Policy

The Privacy Policy below discloses our practices regarding information collection and usage solely for the Services. This Privacy Policy does not apply to any other websites, apps, or services provided by us, our affiliates, or our clients unless it appears on the same.

  • Siyana Info Solutions (We, Us, Company) values your (You, User, Visitor, Client) privacy. In this Privacy Policy ("Policy"), we describe how we collect, use, and disclose information, including Personal Information that we obtain about visitors to our Website www.siyanainfo.com ("Website, site") and the services available through our Website ("Services").
  • "Personal Information" means any unique information or set of information that could be used to identify or contact an individual. This includes information such as the individual's name, title, mailing address, email address, phone number, employer/profession, login information, password, payment card information, or other specific personal information types.
  • This Privacy Policy supplements the other notices and is not intended to override them.
  • The Website

  • This Website and the Company takes a proactive approach to user privacy and ensure that necessary steps are taken to protect the privacy of its users throughout their visit. This Website complies with the national laws of the Company's country-of-origin as well as requirements for user privacy.
  • Collection of Data

  • Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed. We do not collect personal data about you unless you voluntarily submit that information to us or collect information via certain automated technologies discussed below.
    We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows: •Identity Data includes first name, last name, date of birth, username, or similar identifier. •Contact Data includes address, email address •Technical Data includes internet protocol (IP) addresses, location information, browser type, browser language, pages viewed, time spent, and the date and time of a visit. Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our Services). In this case, we will not be able to provide the Services to you. Automated technologies or interactions: As you interact with us, we may automatically collect Technical Data and Usage Data about your equipment, browsing actions, and patterns. Some of the ways in which we may data collect are as below:
  • Use of Cookies

  • This Website uses cookies to better the user experience of its visitors. Where applicable, this Website uses a cookie control system, allowing users to allow or disallow the use of cookies on their computer/device on their first visit to the Website. This complies with current legislative requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device. Cookies are small files saved to a user's computer/device hard drive that track, save, and store information about the user's interactions and website use. They allow a website, through its server, to provide users with a tailored experience within the Website. Users are advised to take necessary steps within their web browser security settings to block all cookies from this Website and its external serving vendors if they wish to deny the use and saving of cookies from this Website to their computer's/device's hard drive. By continue using our Website, you consent to our cookies policy:
    • We use cookies on our Website. A cookie, whether temporary or permanent, is a small file containing a certain amount of data. This is stored on your computer. We want our site to be informative, personal, and as user-friendly as possible; cookies help us achieve this goal.
    • This Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. This Website uses tawk.to, a live chat solution provided by tawk.to Ltd. Tawk.to uses cookies to help us identify and track visitors. All communication between our visitors in this chat and us is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. The chat log may be saved with your personal profile for the purpose of providing excellent customer service.  Social network cookies: So you can easily like or share our content on the likes of Facebook, LinkedIn, and Twitter, we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks. We do not use cookies to gather personal identifying information about you. Should you nevertheless want to disable, reject, or block the use of cookies, some parts of the Website may not, as a consequence, work fully. You can delete cookies that have been stored on your computer. This is done by using the menu in your browser, all depending on what browser you use.
    • This Website uses tawk.to, a live chat solution provided by tawk.to Ltd. Tawk.to uses cookies to help us identify and track visitors. All communication between our visitors in this chat and us is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. The chat log may be saved with your personal profile for the purpose of providing excellent customer service. 
    • Social network cookies: So you can easily like or share our content on the likes of Facebook, LinkedIn, and Twitter, we have included sharing buttons on our site. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
    • We do not use cookies to gather personal identifying information about you. Should you nevertheless want to disable, reject, or block the use of cookies, some parts of the Website may not, as a consequence, work fully.
    • You can delete cookies that have been stored on your computer. This is done by using the menu in your browser, all depending on what browser you use.
  • Contact & Communication

  • Users contacting Siyana do so at their own discretion and provide any personal details requested at their own risk. Your personal information is kept private and stored securely until such time that it is no longer required or has no use. Every effort has been made to ensure a safe and secure information submission process, but users are still advised that using such forms 'to email' processes are done at their own risk. We use information submitted to provide you with further information about the products and services they offer and to assist you in answering any questions or queries you may submit. This includes using your details to subscribe you to any email newsletter program the Website operates, but only if this was made clear to you and your express permission was granted when submitting a 'form to email' process or when you, the consumer, have previously purchased from or enquired about purchasing from the Company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights with regard to receiving email marketing material. Your details are not passed on to any third parties.
  • External Links

  • Although this Website only intends to include quality, safe, and relevant links to external sites, users are advised to adopt a policy of caution before clicking any links to external websites contained throughout this Website. (External links are clickable text, banners, or image links that direct the user to other websites). The owners of this Website cannot guarantee or verify any externally linked website's contents despite their best efforts. Therefore, users should note that they click on external links at their own risk and that neither this Website nor its owners can be held liable for any damages or implications caused by visiting any external links on this Website.
  • Social Media Platforms

  • Communication, engagement, and actions taken on external social media platforms that this Website and its owners participate on are governed by the terms and conditions as well as the privacy policies of each respective social media platform. Users are advised to use social media platforms wisely and communicate/engage on them with due care and caution with regard to their own privacy and personal details. Neither this Website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email. This Website may use social sharing buttons that help users share web content directly from website pages to a given social media platform. Before using such social sharing buttons, users are advised that they do so at their own discretion and should note that social media platforms may track and save requests to share a web page through a social media platform account.
  • Collection and use of data

  • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
    • Where we need to perform the contract we are about to enter into or have entered into with you;
    • To perform specific services that you have requested;
    • To respond to your direct inquiries;
    • To provide, maintain, improve and secure our Services and develop and offer new features and functionality;
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
    • To send you marketing materials;
    • To process any application for employment;
    • Where we need to comply with a legal or regulatory obligation.
    We will also process your personal data in accordance with your consent. Below are other types of lawful basis that we may rely on to process your personal data:
    • Legitimate Interest means our interest in conducting and managing our business to enable us to give you the best services/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
    • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
    • Comply with a Legal or Regulatory Obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation.

    Disclosures Of Your Personal Data

    We may share your personal data with the parties set out below:
    • Third parties (including service providers and subcontractors) to aid us with improve, analyze and secure the Services and to develop and offer new products and services.
    • Third parties (including service providers and subcontractors) working on behalf of or with Company to provide (i) information about our products or services, or (ii) the products or services requested by you. These third parties are subject to confidentiality agreements and do not have any independent or legal right to share your personal data.
    Company reserves the right to disclose personal data it collects: (i) if Company believes it is necessary to do so in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Service's Terms and Conditions, Agreements between us or as otherwise required by law; (ii) when Company believes that disclosure is necessary to protect its legal rights and/or to comply with a judicial proceeding, court order or legal process served on Company; or (iii) to transfer information in the event of a merger, acquisition, transfer of assets, or other organizational restructuring or change of control. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.